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How to Order an instrument from Folkway Music
If you've found something that you'd like to buy the first step is to let us know! Please email us at info@folkwaymusic.com, or call us, toll-free at 1-877-763-5524. You'll notice that there are no "Buy" buttons on our site; this is because we prefer interacting with our customers on a more personal level than the internet generally affords. We want you to know exactly what the instrument you are interested in is all about -- and that involves conversation. We will be happy to provide hands-on descriptions of our instruments on the phone, and if you find that you'd like to see detailed photos over and above what we display on our site, we'll be happy to snap a few more for you.
We accept payment by Visa or MasterCard, certified (cashier's) checks, money orders, Wire transfers, and cash. Payments from overseas customers are only accepted in the form of a bank wire transfer.
We will hold any non-consignment instrument for up to a month with a 25% non-refundable deposit. We are unable to hold instruments that are offered on consignment.
If you are paying with a certified check or a wire transfer, we will hold any instrument for a week (or until the payment arrives). If you have us hold an instrument in good faith awaiting payment, we expect that you follow through and send the payment in a timely fashion. If you do not, the hold will be removed and you will be unwelcome to purchase from Folkway Music in the future.
Guarantee & Satisfaction Policy
All of the instruments that we offer for sale have already had any necessary restorations completed, and have been set-up and inspected prior to display in our store or on our website, unless otherwise noted. We make every effort to represent the instruments we offer accurately so that our customers have no surprises when their instruments arrive. We encourage you to call or email us with your questions whenever, and as often as, you wish -- we are committed to offering the best, friendliest, and most knowledgeable service out there.
Our standard approval period is 48 hours from the time of delivery. If, for whatever reason, the instrument you've ordered does not meet your expectations please inform us within this approval period that you intend to return it. Then package it back up exactly as it was sent to you and ship it back, insured, at your expense, via UPS. We will refund your payment in full, less the shipping costs, when the instrument returns to the store in the same condition that it left. If you originally paid for the instrument with Visa or MasterCard, we are unable to refund the 3% fee that the credit card companies charge us, sorry. Instruments that return to Folkway Music damaged due to poor or improper packaging will not qualify for refund.
Shipping Info
We ship to destinations in Canada and the USA with FedEx; and to most other
international destinations with BAX Global. All customs brokerage fees are
included in our shipping rates to destinations in the USA, however, we
cannot be responsible for brokerage fees, import duties, taxes, or other
surcharges levied by the customs of other countries. Nor can we refund
those fees should you return the instrument to us. Please learn about what
importing costs prior to your purchase.
Shipping costs for a guitar are approximately as follows: *
Canadian Destinations (FedEx Ground)
Ontario, Quebec, and the Maritimes: C$50 to C$75
Western Canada C$75 to C$100
Rural Delivery might apply
USA (FedEx Ground)
To Lower 48: US$80 to US$100
Rural delivery surcharge might apply
Europe (BAX Global)
US$200 to US$250
Japan and Australia (BAX Global)
US$275 to US$400
*These costs are only estimates; actual shipping costs may vary significantly.
Please note:
All instruments must ship in a hard, or semi hard case. Insurance regulations set forth by FedEx, BAX Global and our own store policy require such protection during shipping. If the instrument you are purchasing does not come with a case, we will be happy to furnish one that properly fits the instrument, at your expense.
All amplifiers sales are final, and a handling fee of $60 (US$50) is not included in published prices.
Warranty
Folkway Music warrants all used instruments for a period of thirty days from the time of purchase. This warranty does not cover those instruments that are being sold by us on consignment for a third party, or instruments which are "As-is" listed.
All new instruments are warranted for a period of 90 days from the time of purchase by Folkway Music, in addition to the Manufacturer's stated warranty.
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